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Community

Run a private community for your clients with posts, comments, and reactions.

Community Overview

Build private group spaces for your clients to share updates, spark discussions, run polls, and stay engaged between sessions. Each community has its own feed of posts, a member list, pinned content, and configurable permissions.

Your Community page shows all the communities in your workspace. From here you can:

View each community's name, header image, and member count
See an unread indicator when new posts have been published since your last visit
Edit or delete any community from the list
Click into a community to view its feed and manage it

When you open a community, you see four tabs:

Tab	What it shows
Discussion	The main feed with posts, comments, and reactions
Pinned	Posts you have pinned for visibility
Planner	Your scheduled and draft posts (coach only)
Members	A searchable list of all community participants

From the community header you can also access quick actions: Manage Access to add or remove members, a search button to find posts, and a dropdown menu with Edit Community, Community Settings, and Notification Settings.

Creating a Community

1

Navigate to the Community page from the sidebar

2

Click Add Community

3

Enter a Community Name (required)

4

Enter a Community Description (optional)

5

Upload a header image by clicking Change on the image area (a default image is provided)

6

Click Add Community

Your new community is created and you are automatically added as the owner. You can now add members and start posting.

Editing a Community

You can update a community's name, description, and header image at any time.

From the community list

1

On the Community page, click the three-dot menu on the community row

2

Select Edit

3

Update the name, description, or header image

4

Click Update Community

From inside a community

1

Open the community

2

Click the dropdown menu (top right)

3

Select Edit Community

4

Make your changes and click Update Community

Deleting a Community

1

On the Community page, click the three-dot menu on the community row

2

Select Delete

3

Confirm the deletion

Deleting a community is permanent. All posts, comments, reactions, media, polls, drafts, and scheduled posts are removed. This action cannot be undone.

Managing Members

Members are the clients and team members who can see and participate in a community. Only workspace owners can add or remove members.

Adding members

1

Open the community

2

Click Manage Access in the community header

3

The Manage Community Members modal shows two panels. The left panel lists all your clients and team members. The right panel shows current community members.

4

Select clients or team members from the left panel to add them

5

Added members receive a notification that they have been added to the community

Removing members

1

In the Manage Community Members modal, hover over a member in the right panel

2

Click the remove button to remove them from the community

You cannot remove the community owner. When a client is archived or removed from your workspace, they are automatically removed from all communities.

Viewing the member list

Switch to the Members tab inside any community to see a searchable table of all active participants. Each entry shows the member's name, profile image, role badge (coaches show an admin badge), and when they joined.

Creating Posts

Posts are the core content in a community. You can include text, images, videos, GIFs, and polls.

1

Open a community

2

Click the post composer at the top of the Discussion tab (the "What's on your mind?" bar)

3

The Create Post modal opens. Write your post content.

4

Use the action bar at the bottom to add media or extras:

Button	Action
Image	Upload up to 4 images
Video	Upload a video
GIF	Search and pick a GIF
Poll	Add a poll (see Polls below)
Emoji	Insert an emoji into your text

5

Click Publish to post immediately

You can @mention specific members or use @everyone (coach only) to notify all community members. Mentions trigger push notifications for the mentioned users.

Saving Drafts and Scheduling Posts

As a coach, the Publish button includes a dropdown with additional options:

Option	What it does
Publish	Post immediately to the feed
Save draft	Save the post privately for later editing
Schedule post	Choose a future date and time to auto-publish

Saving a draft

1

Create your post content

2

Click the dropdown arrow next to Publish

3

Select Save draft

4

Click Save draft to save

Drafts are private to you. No one else can see them.

Scheduling a post

1

Create your post content

2

Click the dropdown arrow next to Publish

3

Select Schedule post

4

Pick a date and time from the date picker

5

Click Schedule post to confirm

Scheduled posts are automatically published at the chosen time.

The Planner Tab

The Planner tab gives you a single view of all your draft and scheduled posts for a community.

Switch between two segments:

Scheduled: Shows posts sorted by their scheduled publish time (earliest first)
Drafts: Shows drafts sorted by creation date (newest first)

Each post card shows a preview of the content, and offers three actions:

Action	What it does
Edit	Opens the post editor to update content, media, or scheduling
Delete	Permanently deletes the draft or scheduled post
Publish Now	Immediately publishes the post to the feed

Only coaches see the Planner tab. Clients do not have access to drafts or scheduled posts. Drafts are personal, only the coach who created them can see and edit them. Scheduled posts are visible to all coaches in the workspace.

Editing and Deleting Posts

Editing a post

1

Click the three-dot menu on any post you authored

2

Select Edit Post

3

Update the text, add or remove media, or change the GIF

4

Click Update Post

Edited posts display an "edited" indicator. You can only edit your own posts. Polls cannot be edited after creation.

Deleting a post

1

Click the three-dot menu on a post

2

Select Delete Post

3

Confirm the deletion

Members can delete their own posts. Workspace owners can delete any post in the community.

Pinning Posts

Pinned posts appear in a dedicated section at the top of the Discussion tab and in the Pinned tab, making them easy for members to find.

1

Click the three-dot menu on a published post

2

Select Pin Post

3

Confirm, the post moves to the Pinned section

To unpin a post, open the same menu and select Unpin Post.

Pinned posts display as compact cards that scroll horizontally. Click any card to open the full post with comments.

You can pin up to 10 posts per community. Only admins and owners can pin or unpin posts.

Reactions

Members can react to posts using seven reaction types:

Reaction	Type
Like	like
Love	love
Care	care
Haha	haha
Wow	wow
Sad	sad
Angry	angry

Comments and Replies

Comments and replies support the same @mention and GIF features as posts.

Commenting on a post

1

Type in the comment input below any post

2

Optionally add a GIF or @mention a member

3

Press Enter or click the send button

The three most recent comments are shown by default. Click View all comments to expand. Click the post to open the full post modal with all comments visible.

Replying to a comment

1

Click the Reply button on any comment

2

Type your reply

3

Submit

Replies are nested under their parent comment.

Liking comments and replies

Click the like button on any comment or reply to toggle a like.

Editing comments and replies

You can edit your own comments and replies. Edited comments display an "edited" indicator.

Deleting comments and replies

You can delete your own comments and replies. Workspace owners can delete any comment or reply.

Polls

Polls let you survey your community with a quick vote. Members can select one option.

To create a poll, click the Poll button in the post composer action bar, add your options, and publish. Polls cannot be edited after creation and each member can vote once.

Searching Posts

Use the search feature to find posts by keyword across the entire community.

1

Click the search icon in the community header

2

Type your search term and press Enter

3

The Discussion tab filters to show matching posts

4

Click Clear search or the X button to return to the full feed

Your last three searches are saved as recent searches for quick access.

Community Settings

Community Settings control what clients can do inside the community. Open them from the dropdown menu in the community header.

Setting	Default	Description
Allow Client Posting	On	When off, only coaches can create posts. Clients see the feed but cannot post.
Allow Client Comments	On	When off, clients cannot comment or reply. They can still react to posts.
Show Member List	On	When off, clients cannot see the Members tab or the member list.

Changes take effect immediately. These settings apply only to clients, coaches and team members are not affected.

Use these settings to run announcement-only communities (posting off, comments off), discussion communities (all on), or anything in between.

Notification Settings

Each community participant can configure their own notification preferences. Open Notification Settings from the dropdown menu in the community header.

Setting	Default	Description
New Posts	On	Notify when new posts are published in this community
Likes	On	Notify when someone reacts to your post
Comments	On	Notify when someone comments on your post
Mentions	On	Notify when someone @mentions you
Poll Votes	On	Notify when someone votes on your poll

These are per-community, per-user settings. Each member controls their own notifications independently.

Community on the Mobile App (Coach)

The Community feature works on the HubFit mobile app with a native interface optimized for phone screens.

Viewing a community

When you open a community on the app, you see:

A header image that scrolls with the content, with a sticky header that appears as you scroll down
The community name and member count
A post composer (if you have posting permissions)
Pinned posts in a horizontal scroll
The post feed with infinite scroll and pull-to-refresh

Quick actions (top right)

Calendar icon: Opens the Planner to view scheduled and draft posts
Settings icon: Opens community settings
Search icon: Opens post search

Community settings on mobile

Tap the settings icon to access:

Edit: Update the community name, description, and cover image
Notifications: Configure your notification preferences
Settings: Toggle client permissions (owner only)
Add Member: Invite clients and team members
Remove: Remove members from the community
Delete Community: Permanently delete the community (owner only)

The member list is visible directly on the settings screen, showing each participant's name, profile image, and role.

Frequently Asked Questions

Why can a client not post in a community? You have disabled client posting for that community in Community Settings. The client can still read posts and react.

Why can a client not comment on posts? You have disabled client comments for that community in Community Settings. The client can still read posts and react.

Why can a client not see the member list? You have hidden the member list for that community in Community Settings.

Can clients change their vote on a poll? No. Poll votes are final and cannot be changed once submitted.

How do members manage their notification preferences? Each member can open the community, go to the dropdown menu (web) or settings icon (mobile), and select Notification Settings to toggle notifications for new posts, reactions, comments, mentions, and poll votes.

How do I mention someone in a post or comment? Type @ followed by their name. The mentioned person receives a push notification if they have mentions enabled. Workspace owners can use @everyone to notify all community members.

What happens to a client's community access when they are archived? Archived clients are automatically removed from all communities. When unarchived, they need to be re-added manually.

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