Settings & Billing

Settings

Your Settings page lives under Settings in the sidebar. It has six tabs: Profile, Branding, Zapier, Notifications, Password, and Danger.

Editing Your Profile

The Profile tab lets you update your personal details and regional preferences.

Name and photo

Go to Settings > Profile

Click Change Picture to upload a new profile image

Edit your full name in the text field

Click Update to save

Changing your email

On the Profile tab, click Change Email next to your current email address

Enter your new email in the modal and click Send Verification Code

Check your new email inbox for a 6-digit verification code

Enter the code and click Verify

If the code does not arrive, click Resend Code. The code must be entered in the same session.

Notification Preferences

Control which client activities trigger notifications. Each notification type can be toggled independently for Email and In-app notifications.

Go to Settings > Notifications

Toggle each notification type on or off

Changing Your Password

Go to Settings > Password

Enter your current password in the Old Password field

Enter your new password in the New Password field

Re-enter it in the Confirm New Password field

Click Change Password

Deleting Your Account

The Danger tab lets you permanently delete your HubFit account and all associated data.

Account deletion permanently removes all your data. This action cannot be undone.

Go to Settings > Danger

Click Delete Account

Follow the confirmation steps — select a reason, type your email to confirm, and click Yes, Delete My Account

Billing

Your Billing page is where you manage your HubFit subscription, view invoices, update payment methods, and add tax information. Access it from the sidebar under Billing.

The Billing page has two views:

Detail — Your current plan summary, payment method, tax ID, referral credits, and invoice history
Plan — Compare all available plans and upgrade, downgrade, or change tiers

Upgrading Your Plan

Go to Billing > Plan

Click Upgrade on the plan you want to move to (or Unlock More Clients on the Ultimate tier selector)

A confirmation modal shows the features you will gain

Click Upgrade Plan to confirm

Upgrades are charged immediately. The amount is prorated based on the remaining time in your current billing cycle. If you are on a trial, upgrading within the trial period does not trigger a charge.

If the upgrade payment fails, a banner will appear at the top of your Billing page with options to Complete Upgrade (retry payment) or Cancel Upgrade (revert to your current plan).

Downgrading Your Plan

Go to Billing > Plan

Click Downgrade on the lower plan

A confirmation modal shows the features you will lose

Click Downgrade to confirm

Downgrades are scheduled for the end of your current billing cycle. You keep access to all features until then. You cannot downgrade to a plan with a client limit lower than your current active client count.

To cancel a scheduled downgrade, click Re-activate on your current plan card.

Cancelling Your Subscription

Go to Billing > Detail

Click Cancel Plan (or Cancel Trial if you are in your trial period)

The cancellation flow opens — select a reason, optionally provide feedback

Confirm the cancellation

Your subscription remains active until the end of the current billing period. Past-due subscriptions (with failed payments) are cancelled immediately.

Reactivating a cancelled subscription

If you change your mind before the cancellation date:

On the Billing Detail page, find the cancellation banner

Click Reactivate

Your subscription continues as normal and the cancellation is reversed.

Managing Your Payment Method

Go to Billing > Detail

Find the Payment Method section (shows your card type and last four digits)

Click Update — you will be redirected to the Stripe Customer Portal where you can add or change your card

Adding a Tax ID

If you need a tax identifier on your invoices (VAT number, EIN, GST, etc.):

Go to Billing > Detail

Find the Tax ID section

Click Add tax ID (or Edit if one is already on file)

In the modal, select your tax ID type from the dropdown

Enter your tax ID number

Click Update

Once added, Stripe will verify your tax ID. The verification status will show as Pending, Verified, or Unverified next to your Tax ID.

Invoices

Your invoice history appears on the Billing Detail page. Click View invoice to download a PDF receipt, or Pay now on an unpaid invoice to complete payment via Stripe.

Referral Credits

If you have earned referral credits, they are automatically applied to your next invoice. Click View Details on the Billing Detail page to see your referral history.

Frequently Asked Questions

Can I switch between monthly and annual billing? You can switch from monthly to annual at any time. It is treated as an upgrade and charged immediately with proration. To switch from annual to monthly, contact support.

What happens to my clients if I downgrade? You keep all your clients as long as you stay within the new plan's client limit. If your current active client count exceeds the new plan's limit, you will not be able to downgrade until you archive enough clients to fit within the limit.

Will I lose my data if I cancel? Your data is preserved when you cancel. If your subscription expires completely (status becomes Cancelled), your active clients will be archived, but your account and data remain. Resubscribe at any time to restore access.

How does the free trial work? When you subscribe to a paid plan for the first time, you get a 14-day free trial. Your card is collected at checkout but not charged until the trial ends. You can cancel during the trial at no cost. If you upgrade your plan during the trial, you are not charged extra.

Who can access the Branding and Zapier tabs? Only the workspace owner can see and edit the Branding and Zapier settings tabs. Team members and other workspace roles do not have access to these tabs.

Do archived or deleted clients count towards my plan limit? No. Only active clients count towards your plan's client limit.

How do I update the email on my invoices? Your invoices use the email address on your Stripe customer profile. To update it, go to Billing > Detail > click Update on the payment method section, then update your email in the Stripe Customer Portal.

Does HubFit have a referral program? Yes. You earn $50 in credit for every successful referral, and the referred coach gets a free month. You can find the referral option at the bottom of the sidebar.

How do I reset my password? Go to the forgot password page and follow the instructions. If you signed up with Google and need to set a password, use the same link.

How do I change my account email address? Go to Settings > Profile and update your email. You will need to verify the new address with a code. If you cannot receive the verification code (for example, the email does not exist or you made a typo during signup), contact support to verify ownership and have it changed.

Can I sign up as a coach without an Instagram account? Yes. Enter "NA" in the Instagram field during signup.

Is pricing available in currencies other than USD? No. All HubFit pricing is in USD. If you pay with a different currency, your bank converts from USD automatically.

Where do I enter a promo code? Enter it at checkout when subscribing. Promo codes only apply to monthly plans, not annual.

Does HubFit accept American Express (AMEX)? No. AMEX is not accepted.

My payment was declined or my account is locked. What do I do? Contact your bank to confirm the transaction is legitimate, then retry the payment from Billing. If your account is locked due to a missed payment, resolve any outstanding invoices from the Billing section to restore access.

Can I change my billing date? No. To change it, cancel your current plan and resubscribe on your preferred date.

Can I use PayPal, a local payment gateway, or a non-Stripe payment method? No. HubFit only integrates with Stripe for payments. Custom, local, or alternative payment gateways (including PayPal) are not supported. You can add clients manually and take payments outside of the platform if needed.

Can I see my renewal date and amount, or get an advance copy of my invoice? Your renewal date and amount are visible on the Billing > Detail page. Advance copies of invoices are not available — invoices are generated when the payment is due.

Where do I find Settings? On the web, click the profile icon in the top-right corner. On the coach mobile app, tap the gear icon in the top-right corner of the Dashboard screen.