[CS 01]
A conversation with

Gianni Fabrizio
Online Fitness Coach
Challenge
Gianni Coaching struggled with a fragmented workflow. Relying on WhatsApp, Loom, and disparate spreadsheets created constant friction for clients and an administrative bottleneck for the coach. Furthermore, onboarding a single client was a 1-3 hour process, making it impossible to close sales quickly without sacrificing personal time.
Solution
Gianni migrated his coaching business to Hubfit to centralize his operations. By utilizing Hubfit’s integrated Check-in System, on-demand resource collections, and efficient programming tools, he moved all client communication and deliverables into a single all-in-one coaching platform.
Results
From 3 Hours to 2 Minutes: Client onboarding time was slashed by roughly 98%, turning a multi-hour task into a 120-second workflow.
100% Centralized Communication: Eliminated the need for external links (WhatsApp/Facebook Groups); all check-ins live permanently within the app.
Streamlined Onboarding: Utilized the on-demand resource collections to organize educational material, making it easy to add resources to a client’s flow at the click of a button.
Improved Coach Satisfaction: The interactive workflow removed tech-headaches, bringing the focus back to coaching.
Onboarding from 3 Hours to 2 Minutes
Previously, signing a new client was a heavy administrative lift. Gianni estimates that setting up a new profile, organizing files, and sending welcome emails would take anywhere from one hour (at his fastest) to three hours depending on the workflow.
This created a conflict between business growth and work-life balance.
"If I got a text on a Sunday morning saying 'Yes, I want to start,' in the past I needed hours to get things going,
With Hubfit, that friction is gone.
"Now, it's a type in the email address... we're probably talking maximum two minutes."
This speed allows him to capture momentum instantly. He can now onboard a client via his phone during a family weekend without disrupting his day.
"I can quickly fire off an onboarding email... boom, done. That client is incredibly happy, and I feel good about it."
Faster Check-Ins, Less Admin
For Gianni, running a growing coaching business meant switching between multiple different apps. A single client check-in required multiple steps: recording a video on Loom, generating a link, switching devices, and manually sending it via WhatsApp. On top of that, keeping track of which clients had completed their check-ins, and which ones still needed a reminder, took far more time than it should have.
"I used to send the Loom video via a link in their WhatsApp off the computer,"
Migrating to HubFit solved this instantly. All the friction of juggling different platforms disappeared, and managing check-ins became far simpler.
"I don't do that anymore. Everything is inside the check-in system. The links, everything goes in there."
Program Building Made Easy
Creating programs for each client takes time, especially when you want the quality to stay high. Gianni still builds tailored plans, but HubFit makes the whole process much quicker by letting him reuse and adapt what he’s already created.
"I have found that because I'm able to look at a previous client and get a new person in, I can say, 'I think that's going to suit them.' And then I can just copy, duplicate, and make a few tweaks."
This ability to view a client's profile and rapidly adapt existing high-quality structures for new users has made the programming phase significantly faster without sacrificing personalisation.
Simple, Clear Resource Management
Organisation was a key theme in Gianni’s transition. He utilises HubFit’s on-demand resource collection feature to house his educational content and resources. Rather than having files scattered in drives or buried in chat histories, his resources are now shelved clearly and accessible instantly.
"My collections I'm quite happy with. They're really easy to find and they're organised, so it makes it easy to add in or put into a flow."
For Gianni, this means he can have a "beginner group section" with all the necessary material and educational content, which can be "clipped and added for each client at the click of a button."
A More Engaging Workflow
Perhaps the most intangible but vital benefit Gianni discovered was a shift in his own mindset. Administrative friction often leads to burnout, but a smooth user interface can have the opposite effect.
"I find I'm more enthusiastic to do stuff because it's so interactive"
By removing the barriers between the coach and the client, and automating the delivery of content, the platform hasn't just managed his business, it has made the act of coaching enjoyable again.
Why Gianni Recommends the Switch
When asked what he would tell other coaches considering the switch, Gianni’s answer was simple: it comes down to the speed of the platform and the time you get back.
"It’s just the time saver the platform gives, from the onboarding to building... It’s about the seamlessness and speed of use for the coach. You'll save so much time."












