About the role
Our top coaches and gyms run serious businesses on HubFit. They're paying for software because they expect it to help them onboard clients faster and retain more of them. When that happens, they stay for years and tell other coaches.
You'll own a book of accounts, make sure they're getting value from the platform, and spot problems before they become cancellations. You'll also be the person inside HubFit who knows what coaches are actually struggling with, and you'll make sure product and engineering hear it.
What you'll do
- Own a portfolio of HubFit accounts, from high-value solo coaches to multi-coach gyms.
- Run onboarding kickoffs, quarterly check-ins, and account reviews.
- Flag churn risks before they become cancellations. Push product and engineering on the fixes that matter.
- Grow accounts over time: more coaches on the platform, higher-tier plans, longer retention.
- Turn happy coaches into case studies and referrals.
About you
- 3+ years in customer success or account management at a B2B SaaS company.
- Real fluency with software. You pick up new tools quickly and can walk a coach through any feature.
- Strong written and verbal communication skills.
- Comfortable owning revenue metrics (NRR, churn rate, expansion) and acting on them.
Bonus points
- Background in fitness, coaching, or the broader creator economy.
- Experience working across timezones in a remote-first team.
What we offer
Fully remote work, flexible hours, async-first culture, paid annual leave, annual team retreats, a learning budget, a monthly wellness stipend, and a home internet allowance. The full list is on the careers page.
Apply for Customer Success Manager
Fill in the form below and attach your CV. We'll review your application and get back to you.